Refund policy

Returns and exchanges

You can return an item within 14 days of receiving your order, as long as it is in perfect condition, unworn, with all tags and its original packaging.

How to request a return

Returns must be requested through your customer account on sofiagodinho.com: log in, open the order and select Request return. Once your request is approved you will receive an email with the return instructions.

Return requests made by any other channel (email, WhatsApp, social media or phone) are not accepted. If you do not have an account yet, you can create one with the email address used for the order.

Conditions

• The item must be in perfect condition, unworn and unwashed, with all tags and the original packaging.
• Personalised items cannot be returned.
• The return must be requested within 14 days of receiving the order and shipped within 14 days of the request being approved.
• Items with a manufacturing defect are replaced with a new item with the same characteristics.

Return shipping

Return shipping is organised and paid by the customer. Send the parcel to the address below with the purchase receipt inside and keep the courier receipt as proof of shipment.

Sofia Godinho Fashion, Lda
Showroom Guimarães - Fábrica ASA
Estrada Nacional 105, Nº 247 – Piso 0 - Loja B2.2
4835-164 Guimarães, Portugal

The original shipping costs are non-refundable. If we sent you the wrong item or a defective item, we will refund the shipping costs as well.

Orders shipped outside the European Union and the EEA

Orders shipped to destinations outside the European Union and the European Economic Area (EEA) are final sale: returns and exchanges are not accepted. Orders to Norway, Iceland and Liechtenstein follow the same 14-day return terms as the European Union. This does not affect your rights in the event of a manufacturing defect: contact us and we will resolve it.

If a parcel shipped outside the European Union and the EEA is not collected from customs or from the carrier, or is refused on delivery, the customer is responsible for the parcel and no refund will be issued.

Refunds

Once your return arrives at our warehouse and is inspected, we will confirm it by email and issue the refund to the original payment method within 10 business days. Depending on your bank or card issuer, it can take a further 5 to 15 business days for the amount to appear in your account.

If you have not received an email within 20 days of sending your return, please contact our Customer Service team with your order number.

If the refunded amount is not what you expected, contact us with your order number and the amount requested and we will check it.

Cancellations

Orders are dispatched on the same business day, so a cancellation is only possible before the order leaves our atelier. Contact us immediately on WhatsApp with your order number. Once the order has shipped, it can no longer be cancelled.

Need help?

Sofia Godinho Fashion, Lda
Showroom Guimarães - Fábrica ASA
Estrada Nacional 105, Nº 247 – Piso 0 - Loja B2.2
4835-164 Guimarães, Portugal

customer.care@sofiagodinho.com
Phone: +351 253 551 088
Mobile / WhatsApp: +351 910 416 225