Once you complete your purchase, you will automatically receive a confirmation email with the details of your order. This email confirms that your order has been successfully placed.

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  📩 Order confirmation email: Sent to the email address you used at checkout.
  
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  🛍️ Order number: Included in the confirmation email so you can track and reference your purchase.
  
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  🔒 Secure payment: If your payment was processed successfully, your order is confirmed.
  

If you don’t see the email in your inbox, please check your spam/junk folder. Still can’t find it? Contact us at customer.care@sofiagodinho.com or via WhatsApp, and we’ll be happy to assist you.

We process orders quickly to ensure fast delivery, so changes are not always possible once an order is confirmed.

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  ✍️ Before shipping: If your order has not yet been shipped, please contact us immediately at customer.care@sofiagodinho.com or via WhatsApp. We’ll do our best to update the address for you.
  
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  🚚 After shipping: If your order has already been dispatched, unfortunately we cannot change the address. In this case, you may need to contact the carrier directly with your tracking number to request a delivery adjustment.
  

To avoid delays, please double-check your shipping details at checkout before confirming your purchase.

Yes, we ship worldwide so you can enjoy our collections wherever you are. 🌍

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  📦 International delivery: Available to most countries.
  
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  ⏱️ Delivery times: Vary depending on the destination and are shown at checkout. Full table on our Shipping page.
  
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  💳 Duties & taxes: All orders outside the European Union ship DDP (Delivered Duties Paid). Customs duties and import taxes are already included in the total you pay at checkout, so there is nothing extra to pay on delivery.
  
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  ↩️ Returns outside the EU and the EEA: orders shipped outside the European Union and the European Economic Area are final sale and cannot be returned or exchanged. Orders to Norway, Iceland and Liechtenstein follow the same 14-day terms as the EU. If a parcel is not collected from customs or refused on delivery, the customer is responsible for it and no refund is issued.
  

If you don’t see your country listed at checkout, please contact us at customer.care@sofiagodinho.com or via WhatsApp, and we’ll be happy to assist you.

Delivery times depend on your location and the shipping method selected at checkout.

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  ⏱️ Processing time: orders are dispatched from our atelier in Guimarães on the same business day (orders placed at weekends or on public holidays ship on the next business day).
  
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  🚚 Portugal and Spain (mainland): 2 to 4 business days with Standard, 1 to 2 business days with Express.
  
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  🇪🇺 European Union: 3 to 6 business days with Standard, 1 to 3 business days with Express.
  
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  🌍 Rest of the world: 3 to 8 business days depending on the destination.
  

The exact delivery estimate for your address is shown at checkout. The full table of costs and delivery times is on our Shipping page.

Once your order has shipped, you will receive a confirmation email with your tracking number so you can follow your package in real time.

If you have questions about delivery to your location, feel free to contact us at customer.care@sofiagodinho.com or via WhatsApp.

Returns are accepted within 14 days of receiving your order, for items in perfect condition, unworn, with all tags and the original packaging.

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  👤 Request it in your account: log in, open the order and select Request return. Requests made by email, WhatsApp, social media or phone are not accepted.
  
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  📦 Return shipping: organised and paid by the customer. The original shipping costs are not refunded.
  
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  🌍 Outside the European Union and the EEA: these orders are final sale and cannot be returned or exchanged. Norway, Iceland and Liechtenstein follow the same 14-day terms as the EU.
  

Full details on our Returns page.