Once you complete your purchase, you will automatically receive a confirmation email with the details of your order. This email confirms that your order has been successfully placed.

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  📩 Order confirmation email: Sent to the email address you used at checkout.
  
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  🛍️ Order number: Included in the confirmation email so you can track and reference your purchase.
  
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  🔒 Secure payment: If your payment was processed successfully, your order is confirmed.
  

If you don’t see the email in your inbox, please check your spam/junk folder. Still can’t find it? Contact us at customer.care@sofiagodinho.com or via WhatsApp, and we’ll be happy to assist you.

We process orders quickly to ensure fast delivery, so changes are not always possible once an order is confirmed.

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  ✍️ Before shipping: If your order has not yet been shipped, please contact us immediately at customer.care@sofiagodinho.com or via WhatsApp. We’ll do our best to update the address for you.
  
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  🚚 After shipping: If your order has already been dispatched, unfortunately we cannot change the address. In this case, you may need to contact the carrier directly with your tracking number to request a delivery adjustment.
  

To avoid delays, please double-check your shipping details at checkout before confirming your purchase.

Yes, we ship worldwide so you can enjoy our collections wherever you are. 🌍

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  📦 International delivery: Available to most countries.
  
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  ⏱️ Delivery times: Vary depending on the destination — details will be shown at checkout.
  
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  💳 Duties & taxes: Some international orders may be subject to customs duties, import taxes, or fees. These are the responsibility of the customer and vary by country.
  

If you don’t see your country listed at checkout, please contact us at customer.care@sofiagodinho.com or via WhatsApp, and we’ll be happy to assist you.

Delivery times depend on your location and the shipping method selected at checkout.

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  🚚 Domestic orders (Portugal & EU): Usually delivered within 2–5 business days.
  
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  🌍 International orders: Typically arrive within 5–10 business days, depending on the destination.
  
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  ⏱️ Processing time: All orders are processed within 1–2 business days before shipping.
  

Once your order has shipped, you will receive a confirmation email with your tracking number so you can follow your package in real time.

If you have questions about delivery to your location, feel free to contact us at customer.care@sofiagodinho.com or via WhatsApp.