Charlotte Hoops

SHIPPING COST AND INFORMATION

Correos Express Shipping

DHL Shipping

Fedex Shipping

Note: Some Products could have addtiional shipping costs.

Need Help? Contact us via Whatsapp. Click HERE.

RETURNS

OUR EXCHANGES AND RETURNS POLICY

Returns are always accepted when the piece is in perfect condition, with its original packaging and no more than 14 days have passed since you received the order.

The refund will be made in the same way that the payment was made within 14 days of receiving the product. Returns must be sent to our address under the responsibility and responsibility of the buyer, attaching the receipt of purchase. .

Sofia Godinho Fashion, LDA
Fábrica ASA
Estrada Nacional 105, Nr. 247 – Piso 0 - Loja B2.2
4835-164 Guimarães

To justify your return, we recommend that you always keep the receipt of the courier service as proof of delivery of your packaging.

In the case of articles with manufacturing defects, Sofia Godinho will replace the article with a new one with the same characteristics.

Returns of personalized items are not accepted.

WHEN WILL I RECEIVE MY REFUND?

Once we have received and processed your return, we will send you the appropriate refund. Generally, refunds are processed within 15 days of receiving your packaging and in an email addressed to you we inform you about the respective receipt and process.

Upon receipt of the email, within 5 to 15 business days, the refund will be credited to your account. The time spent in the process will depend on your bank or your card issuer. Unfortunately, we cannot control this. You will receive the refund in the same original payment method used when you made the purchase. If we are unable to credit the refund to your credit card, we will contact you to find an alternative refund method for your order.

MY RETURN HAS BEEN PROCESSED, BUT I HAVE NOT RECEIVED THE REFUND OF THE SHIPPING COSTS.

We're sorry, but the shipping charges you initially incurred are non-refundable.

However, if we sent you an item by mistake or defect, we guarantee a refund of your shipping costs.

I RECEIVED A REFUND ON AN INCORRECT AMOUNT

We regret that it was refunded in an incorrect amount. Contact the Customer Service team and tell us your order number and the requested refund amount.

note:

Shipping costs are non-refundable, so the total value of returned items is refunded, except shipping costs.

Sofia Godinho RECEIVED THE ARTICLES I RETURNED?

Once our warehouse has processed your return, you will be informed by email. We typically process refunds within 10 business days. In the unlikely event that you will not receive an email within the next 20 days after collecting your packaging, please contact the Customer Service team so that we can carry out the timely surveys.

Need Help? You can contact us by the following:

Sofia Godinho Fashion, Lda

Fábrica ASA

Estrada Nacional 105, Nr. 247 – Piso 0 - Loja B2.2
4835-164 Guimarães

customer.care@sofiagodinho.com

Phone Number: +351 253  551 088

Mobile Phone: +351 910 416 225

Whatsapp: +351 910 416 225